Complete Service...
At CTC Computers, we don't only service our own machines
our store is equipped with a full computer service and
repair shop. Even though some proprietary parts from some of
the big brand computers may be hard to find, we'll work hard
to find your part or find a solution that works for you.
Whether you're having hardware failure, power issues, or
just need a spyware and viruses cleaned up bring your
computer in ... whether its one of ours or not.
How it works:
When you bring a computer in for service it is worked on in
the order it is received. So your machine could hit the
bench anywhere from immediately to the next day. When your
machine hits the bench one of our trained technicians will
find the problem(s) and fix it as thoroughly and as quickly
as possible and get your machine back where it belongs: in
your hands.
Warranty Service Computers:
If the Computer is still within its warranty you will not
pay for any failed hardware or the labor that directly
relates to the troubleshooting and/or replacement of said
hardware for 2 Years. The only charges applicable to a
warranty service customer are for replacement of
non-warranty parts and upgrading parts. If we no longer
carry a part in store that your CTC Computers Computer needs
we may suggest an upgrade or we can order the part much of
the time. Ordering parts can take as long as 2 weeks. It all
depends on the rarity and age of the part.
Other Computers:
As stated above, we service all computers. From the big
brand machines to the custom built. We charge a hourly rate
for service. Plus any part cost or data backup you may need
or ask for. We carry most standard modern hardware in store
but we can order even the most obscure proprietary parts. So
if you've got a machine that requires a special part,
chances are we can find it and order it. A technician may
suggest alternatives to special ordering parts in the
interest of getting your computer back to you as soon as
possible. Special order parts over £100 require payment up
front. Some parts may take longer than others to order and
ship to us so there's no guarantee on how long it will take
to get any special order any part,this is maily for laptop
spare parts. You can specify up front how long you want your
machine worked on when you bring it in, as well as any other
special.
Data Backup/Recovery:
We find that much of the time people don't realize
everything that they need backed up, or where it is on the
hard drive so we charge a fee £45/hr bench fee for Non-Warranty
Systems for a complete data backup of your computer's
file system. When a CTC Computers Technician performs a data
backup they are held to a strict standard. We back up the
entire contents of the drive to a folder called "Old
Data" under your primary hard drive (usually labeled
C:\). Most of the time you will still have to reinstall any
software that you had on a machine even after a backup. All
the program files will exist within the "Old Data"
folder but many programs require certain registry entries
and startup services that are not possible to back up. You
can specify if you need your Internet connection and email
set up again after a data backup. If you need us to install
your software again for you, you will need to supply the
installation discs and labor bench time will be charged for
the duration of the installations. With certain hardware
issues such as hard drive failure ... a data backup/recovery
can become more difficult or time consuming and in some
cases impossible. Data Recovery is charged the
£45/hour labor charged for non-warranty systems. Under no
circumstances is a data recovery guaranteed to be complete
successfully.
Laptops:
We believe we are one of the few if not the only store able
to do laptop repairs down to component level. We can repair
broken power sockets, screens, inverters, power supplies
plus a variety of part within a laptop. We will obviously
discuss with you any possible cost before proceeding
with any work
